Conflict Resolution

In the event of a dispute, the consumer may resort to an Alternative Dispute Resolution (CIAB) entity.

CIAB entities for consumer disputes are entities authorized to carry out mediation, conciliation, and arbitration of consumer disputes in Portugal that are registered on the list of RAL entities provided for by Law No. 144/2015.

TRIAVE — Centro de Arbitragem de Conflitos de Consumo do Ave, Tâmega e Sousa

Rua Capitão Alfredo Guimarães, n.º 1
4800-019 Guimarães

Contacts

Tlf.: (+351) 913 783 799 (call to the national landline network)

geral@triave.pt

https://www.triave.pt/